You can easily whine towards the Financial Ombudsman provider (FOS) about how precisely a creditor or financial obligation collection agency has behaved whenever coping with your account. The solution is free and independent. FOS can look at your issue and determine if the creditor or financial obligation collection agency has treated you fairly. FOS can purchase the ongoing business to place things appropriate, and also purchase them to pay for you payment. You need to whine to your creditor or financial obligation collection agency first.
Financial Conduct Authority (FCA)
It might be well well well worth calling the Financial Conduct Authority (FCA) right on the buyer Helpline. See Helpful connections later on in this particular fact sheet. The FCA doesn't use up individual complaints, but gathers information you can use to do this against creditors.
The FCA has powers that are extensive including having the ability to:
- withdraw an organization's authorisation;
- stop someone employed in monetary solutions;
- suspend a company for as much as year;
- publicise just what a business has been doing incorrect; and
- give the company a penalty that is financial.